Luxebags shop is open from 11am-8:45pm during CNY public holiday. CNY SALE GET $23 OFF MIN $200 (CODE: 2023)



Return Policy

Strictly No refund, only for return and exchange other items in store.

We have a 3-days return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please bring back to our store for return and exchange for another item. you can contact us at cs@bellaonline.onmicrosoft.com

You can always contact us for any return question at cs@bellaonline.onmicrosoft.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
Strictly No refund, store credit will be given or exchange other items.